How to Manually Uninstall DxEnterprise

Applies to…

  • DxEnterprise for Windows

Summary

In some circumstances, normal uninstallation of DxEnterprise via Appwiz.cpl (Add\Remove Programs) is not possible. The following steps can be used to manually cleanup (and uninstall) DxEnterprise.

Information

Removing DxEnterprise completely from the system.

  1. Stop all DxEnterprise services.
    1. net stop dxregmonitor
    2. net stop dxhealthmonitor
    3. net stop dxstormonitor
    4. net stop dxlengine
    5. net stop dxlmonitor
    6. net stop dxcmonitor
  2. Delete all DxEnterprise services.
    1. sc delete dxregmonitor
    2. sc delete dxhealthmonitor
    3. sc delete dxstormonitor
    4. sc delete dxlengine
    5. sc delete dxlmonitor
    6. sc delete dxcmonitor
  3. Open regedit and browse to HKLM\Software\Microsoft\Windows\CurrentVersion\Uninstall, search for “dx”, locate the GUID with the DisplayName of “DxEnterprise” and delete it.
  4. Browse to HKLM\Software\DH2i and delete it.
  5. Delete the %ProgramFiles%\DH2i folder.
  6. Browse to %WinDir%\Installer. Right-click on the column header, select “More”, find “Subject” and select it.
  7. Find the *.msi file with the subject of “DxEnterprise” and delete it.

Removing DxEnterprise and reinstalling the software.

  1. Freeze the node to prevent application failover.
  2. Stop all DxEnterprise services.
    1. net stop dxregmonitor
    2. net stop dxhealthmonitor
    3. net stop dxstormonitor
    4. net stop dxlengine
    5. net stop dxlmonitor
    6. net stop dxcmonitor
  3. Delete all DxEnterprise services.
    1. sc delete dxregmonitor
    2. sc delete dxhealthmonitor
    3. sc delete dxstormonitor
    4. sc delete dxlengine
    5. sc delete dxlmonitor
    6. sc delete dxcmonitor
  4. Delete all files from %ProgramFiles%\DH2i\bin except for the *.xml files.
  5. Delete all other folders under %ProgramFiles%\DH2i except for the bin folder.
  6. Open regedit and browse to HKLM\Software\Microsoft\Windows\CurrentVersion\Uninstall, search for “dx”, locate the GUID with the DisplayName of “DxEnterprise” and delete it.
  7. Browse to %WinDir%\Installer. Right-click on the column header, select “More”, find “Subject” and select it.
  8. Find the *.msi file with the subject of “DxEnterprise” and delete it.
  9. Reinstall DxEnterprise.
  10. Unfreeze the node to re-enable application failover.